e-Gift Card Terms and Conditions
General TermsLou & Grey e-Gift Cards are distributed by CashStar, Inc., a Delaware corporation ("CashStar"). By visiting https://louandgrey.cashstar.com, you agree that the laws of the State of Maine, without regard to principles of conflict of laws, will govern these e-Gift Card terms and conditions ("Ts & Cs"). Lou & Grey ("COMPANY") and CashStar reserve the right to change these Ts & Cs from time to time in its discretion. COMPANY e-Gift Cards are issued by COMPANY. Please refer to http://www.louandgrey.com/ for additional Terms and Conditions.
e-Gift CardsLou & Grey e-Gift Cards are redeemable for merchandise at Lou & Grey, LOFT, LOFT Outlet, Ann Taylor and Ann Taylor Factory locations in the US and online at louandgrey.com, LOFT.com and anntaylor.com.
Lou & Grey e-Gift Cards are available for purchase here.
No fees of any kind will be imposed on purchasers or recipients of e-Gift Cards.
RedemptionRefer to http://www.louandgrey.com/ for Terms and Conditions of redemption.
View Your BalanceTo view your Gift Card balance, go to Customer Support or call 1-888-808-5019.
ReturnsYou may not return or cancel your Lou & Grey e-Gift Card after it is received. Purchasers who wish to cancel an e-Gift Card order purchased prior to its delivery to a recipient should contact Customer Support.
Lost or Stolen e-Gift CardsIf you suspect that someone has copied or stolen your e-Gift Card, contact Customer Support immediately. e-Gift Cards will not be replaced if lost or stolen without proof of purchase, except as required by law. e-Gift Cards have cash value and should be safeguarded accordingly.
LimitationsThe maximum value that can be associated with any one e-Gift Card is five hundred dollars ($500.00) and total purchases for any one individual may not exceed ten thousand dollars ($10,000.00) in one calendar day. You may not use an e-Gift Card to purchase other e-Gift Cards.
e-Gift Cards cannot be reloaded, resold, transferred for value, or redeemed for cash, unless the balance is less than $5.00 (or less than $10.00 in CA), except to the extent required by law. Void if reloaded, resold, transferred for value, or redeemed for cash. Unused e-Gift Cards may not be transferred.
Risk of LossOwnership and risk of loss of e-Gift Cards passes to the purchaser as soon as we send our confirmation to the recipient. We are not responsible for lost or stolen e-Gift Cards. If you have any questions, please see the FAQs.
Lou & Grey e-Gift Card Customer ServiceIf you need assistance with any aspect of your purchase, ownership, or use of your e-Gift Card, please contact Customer Support. Please refer to your order number, or be ready to supply your email address.
Payment MethodsLou & Grey e-Gift Cards may be paid for with a valid VISA, MasterCard, Discover, American Express card, Diners Club, or with PayPal.
Delivery Information and Requirements for e-Gift Card PurchasersAll orders of e-Gift Cards are subject to a process that compares purchaser information provided on the web site with information about the purchaser provided by the purchaser's financial institution. If there is a discrepancy, your e-Gift Card order may be delayed until it can be corrected.
If you have concerns about your order, please contact Customer Support. Please refer to your order number, or be ready to supply your email address.
We are not responsible for e-Gift Cards that are undeliverable or not received due to your failure to enter an accurate email address for the recipient. Please check to make sure the email address of the recipient is correct and contact Customer Support if you suspect the recipient did not receive his/her e-Gift Card. Should an email be returned to us due to inaccurate delivery information for the recipient, we will attempt to contact you for a valid email address.
Reasons for Failed Deliverye-Gift Cards are delivered via email. If you have confirmed the recipient's email address but the e-Gift Card has not been viewed within a reasonable period after the requested delivery date, following is a list of the most common reasons why delivery may have failed:
- Spam filter blocked email or routed it to a bulk/spam folder
- Recipient's firewall blocked the email
- Email inbox is over size limit
- Invalid email address
If you need further assistance, contact Customer Support. Please refer to your order number, or be ready to supply your email address.
Personalized MessagingIf you wish to add a personal message to an e-Gift Card, simply type your message in the Message field during the purchase process.
Personal messages are limited in length to the space provided on the e-Gift Card, or to the space provided on the presentation carrier of a physical Gift Card.
There is no additional charge to include a personalized message.
If we find inappropriate, offensive or otherwise objectionable messages, we reserve the right to cancel them. Thanks for your cooperation.
Uploaded ImagesYou may upload your own image for display on an e-Gift Card. This feature is not available for physical e-Gift Cards at this time.
There is no additional charge to include your own image.
By uploading this image you represent and warrant that you own all rights in the image, agree to grant us a license to reproduce the image on the e-gift card, confirm that use of this image does not violate the rights of any third party and that everyone that appears in the image also approves of our use of the image as described, represent that you are over the age of 18 and have parental consent for any pictures of individuals under the age of 18. You are solely liable for any claims arising out of the use of the image and agree to indemnify CashStar and/or AnnTaylor, Inc. for any damages arising out of a claim based on the use of your image as described.
We reserve the right to replace inappropriate, offensive, or otherwise objectionable images.
We reserve the right to replace images that infringe upon trademark or copyright law.
The following image will appear as a replacement image:
Limitation of LiabilityCASHSTAR AND ITS AFFILIATES MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO E-GIFT CARDS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IF AN E-GIFT CARD CODE IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH E-GIFT CARD. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
DisputesYou hereby consent that any dispute solely against CashStar relating in any way to Lou & Grey e-Gift Cards shall be adjudicated in Cumberland County, Maine if the aggregate total claim for relief exceeds $7,500, and you consent to exclusive jurisdiction and venue in such courts.
Lou & Grey e-Gift Card, powered by CashStar.